Lcp

Paper archiving services. Box-It personnel are not authorised to view any materials in boxes in storage. They are certified with ISO 27001.

Confidential paper shredding service provider for LCP’s office in London. Staff carry out all shredding on-site our office.

Electoral voting services. Whilst LCP maintains the contractual relationship with Civica, personal data is, where possible, sent directly from our clients’ pensions administrators and / or the sponsoring employer to Civica. Civica is certified to ISO27001. Applicable to clients utilising LCP’s outsourced pensions management services in relation to trustee election exercises.

Electronic pension payment services to pensioners located within the UK. All transactions processed via any of their secure payment web services are encrypted using the latest SSL encryption. This encrypts all data sent from the browser to PayGate in such a way that only their servers can read it. Applicable to pensions administration clients.

Crown Agents Bank Limited provide electronic pension payment services, in local currency, to pensioners located outside the UK. Their cyber security strategy is aligned with ISO 27001 and they are a member of the Cybersecurity Information Sharing Partnership (CISP) of the UK National Cybersecurity Network (NCSC). Applicable to pensions administration clients.

Cyclone provide confidential paper shredding service for the Dublin office. They are ISO 9001 and ISO EN15717 accredited.

Datasite provide LCP and our de-risking clients with a secure online data room for our longevity de-risking projects. All data uploaded to the data room is hosted within the EEA and both Datasite and its data rooms are certified to ISO 27001:2013. Applicable to de-risking clients.

Data Protect provide off-site backup media storage services to LCP. All backup media sent to Data Protect is encrypted.

A comprehensive, secure, cloud-based, back-up and restore solution in respect of its Microsoft 365 data.

LCP may use DocuSign eSignature to send and sign agreements securely. DocuSign eSignature complies with the EU eIDAS Regulation and automatically generates and maintains a robust audit trail for every agreement.

Egress provides LCP with a data loss prevention tool which uses machine learning to help protect data shared by email. Egress AI systems use email message metadata only, which is anonymised and converted into hashed IDs.

Equisoft provides LCP with a pension payroll solution, to enable the processing of multiple payroll cycles and to support flexible payroll frequency, employers and administration functions. Equisoft provides detailed tax workings, calculations, supports flexible processing for pre and post-tax deductions, provides fully automated support for RTI reporting, HMRC data updates and FPS submissions. Equisoft is certified to ISO27001. Applicable to pensions administration clients where we provide payroll services.

Eserve.IT are used for the destruction of all data hardware that is disposed of (eg disk arrays, servers, PCs, laptops, backup tapes). Data is destroyed either by physical destruction (ie hard disk shredding) or erased using specialist software. The disposal of IT equipment follows the requirements of the EU Waste Electrical and Electronic Equipment (WEEE) Directive. Certificates of media destruction are provided to LCP.

eShare are an ISO 27001 certified software company, who provide online trustee meeting packs, known as ‘BoardPacks’, software to LCP. All eShare equipment uses encrypted disks. Applicable to trustee clients that use our Logs service.

Greens Ltd are an ISO 27001 and Cyber Essentials certified printing company, providing off-site printing and mailing services to LCP.

Kefron provide off-site paper archiving service. They are certified with Cyber Essentials Plus and ISO27001.

ITM’s software, Pension Fusion, connects pensions administration clients to the Pensions Dashboard enabling clients to meet their statutory obligations. ITM is ISO 27001 certified.

Mailjet provides email delivery services for LCP Horizon. Mailjet is ISO 27001 certified and all data exchanged is encrypted.

Microsoft provides LCP with cloud services. Their compliance offerings in respect of information security are numerous and can be found here https://www.microsoft.com/en-us/trustcenter/compliance/complianceofferings .

NetDocuments is a document and email management platform providing LCP with email management software.

We may use OpenAI tools to support our day-to-day workflows, for example by helping our teams prioritise pension scheme member emails. OpenAI is used to enhance and streamline our processes - all outcomes are subject to human review and oversight. Any data processed in this way runs exclusively through the Open AI API, is processed within the UK or EEA and on a strict zero data retention basis.

Optichrome Ltd are an ISO 27001 certified printing company, providing off-site printing and mailing services.

Passageways is an ISO 27001 certified software company, who provide an online board management portal, known as "OnBoard", to LCP as agent for relevant subscribing clients.

Pureprint are an ISO 27001 and Cyber Essentials Plus certified printing company, providing off-site printing services.

Shred-It is our confidential paper shredding service provider for our office in Winchester. All Shred-It employees are screened to BS 7858:2012 which provides comprehensive staff vetting assurances.

Sterling provide LCP and our de-risking clients with a secure online data room for our longevity de-risking projects. All data uploaded to the data room is hosted within the EEA and both Sterling and its data rooms are certified to ISO 27001:2013. Applicable to de-risking clients.

Target provide a variety of services to LCP, including member tracing, mortality screening and verification of member data. They are ISO 27001 certified and client data is encrypted with 256-bit AES encryption.

Tico are an ISO 27001 certified printing company, providing off-site printing services.

VideoSmart produces a range of videos (including avatar and interactive videos) for LCP's clients to assist them with producing tailored member communications. Videos are hosted on VideoSmart's online software. VideoSmart holds ISO27001 and all videos are held on a secure server.

Zest provides LCP with a flexible benefit system which is provided to some clients. They are certified with ISO 27001. Applicable to clients using LCP’s flexible benefit portal.