Sendbird

Internal AI sales engagement tool for inbound and outbound activities, integrated with CRM systems (e.g., Salesforce)

Used to run API services and main storage services

LLM provider for Sendbird's AI Agent product (customer-facing inference) and internal development workflows including code generation and review, powered by Anthropic's Claude API

Speech-to-text processing service used to support Sendbird’s Voice AI Agent functionality

Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations

Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionality

Internal sales operations tool used to map customer organizations, identify stakeholders, and manage account relationships

Cloud-based AI inference infrastructure to support Sendbird’s AI agent features

Data enrichment platform with AI powered functionality

Improves quality of RAG process in AI products by reranking API powered by Rerank models

Data Loss Prevention (DLP) solution

IT infrastructure monitoring

Electronic signatures provider

Contract management system

Compliance monitoring tool and Trust Center

Data pipeline platform

Error monitoring software

Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development

Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application

Lead routing platform

Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality

Business intelligence platform

Marketing automation platform

SMS service provider

Used to power AI features like language model inference and document parsing

SMS service provider

Provides processing of large language models via API

Security information and event management

Online payment processing

Backend infrastructure used to support internal operational tooling and analytics workflows

PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent

Phone number, Voice, and Messaging (SMS, OTP) API provider

Secure remote access to private resources using a Zero Trust, identity-based networking model

Hosting platform used to operate internal developer tooling and productivity workflows

SMS service provider

AI voice dictation and transcription service

Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing tools

Competitive reranking API which reranks RAG results with customer queries