Joinsherpa

Used for secure identity and access management across our organization, and external identity and access management across our services.

Used internally for application processing (web proxy).

Used to receive customer support tickets (live chat), and provide self-service support to customers.

Used to provide a variety of non-PII-related information services, such as live translations and AI-powered automation.

Used to receive and track customer support tickets.

Used internally for cloud hosting functionality, productivity and collaboration, and metric reporting (Looker product used to provide reporting functionality to partners).

Used to communicate with remote support agents and engineers within Sherpa.

Used to send programmatic emails related to the Sherpa product (eVisa applications) and operate our voice support technologies.

Used internally to facilitate outbound payments.

Used internally for company wiki, document repository and file storage.

Used internally for collaboration and developer operations features (Azure Pipelines, Artifacts, Repos).

Used to monitor and analyze Sherpa application performance and interactions.

Used internally for low/no-code automation.

Used for accepting payments from customers.

Used internally to send payments to partners and vendors/suppliers.