Ortec

Housing of ORTEC hardware used for internal IT. No customer hosting is located at SmartDC.

General : Authentication services used in ORTEC products Auth0 Tenant Location : Depending on the location of the customer ORTEC utilizes a dedicated Auth0 tenant located in the region closest to the customer. This tenant will hold all the data and perform all processes needed to provide the authentication services for the ORTEC products. The following regions are used to host Auth0 tenants : Australia Europe United States

Optimize the connection and logon process for remote workers. To optimize the connections to the ORTEC application, ORTEC uses the services of Cloudflare. Cloudflare services are designed to establish a secure and fast connection to the ORTEC application by using local access servers based on the remote user's location. Cloudflare only processes data for security/firewall related purposes. It does not store any data related to the ORTEC application. The IP addresses of visitors to ORTEC application are logged to Cloudflare's data center in the EU for a limited period of time. They are not combined with any other personally identifiable information, such as the name or email address of an individual accessing ORTEC application. Website: www.cloudflare.com

Communication to employees, contractors or any other individual that is part of the services we offer through the ORTEC solution. Bird is an AI-powered Customer Relationship Management (CRM) Platform for Customer Service, used by ORTEC to sent operational focused SMS-messages related to the ORTEC solution. Typically these SMS-messages will contain operational related data such as but not limited to the number of the dock truckdrivers need to use to unload their truck. For this service the mobile phone number of the recipient of the SMS-message is stored and used. The SMS messages do not contain any other personal data. Website: www.bird.com

Zensdesk is a ticketing and supportcenter platform to increase our customer support and experience. It allows for 24/7 contact, overview of tickets and their status and creation of new requests to report an incident, service request or change request. Access is restricted to registered users and users only have access to their own customer environment and tickets. Location of processing: Ireland, EU (AWS Hosting) Website: www.zendesk.com

Plugin to Zendesk. SweetHawk's Zendesk apps are used to build workflow & automation processes to extend the functionality of Zendesk. Sweethawk assists to capture, track, and manage change requests initiated by customers. This includes features for submitting change requests, documenting change details, assessing impacts, and testing. As well as obtaining necessary customer approvals before implementing changes in Production environments, and acceptance after delivery. Location of processing: California, USA (AWS Hosting) Website: www.sweethawk.com

Plugin to Zendesk. Translation of specific input fields. Attachments like screenshots won't be processed and are not accessible for this plugin. Translations are only activated after a manual action of the support employee and will only translate specific input fields of Zendesk to English and back to enable support in local languages e.g. French, Dutch, German or Portuguese. When Unbabel's system detects personally identifiably information (PII), it is automatically removed from the information field and stored in an encrypted vault. It is replaced by a token in the document that indicates the type of stored information removed. After translation, the anonymized information is automatically reinserted into the translated text into Zendesk. Location of processing: California, USA (AWS Hosting) Website: www.unbabel.com