Rainfocus

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Provide training on how to use the RainFocus Platform.

Tracks all actions and data taken on the RainFocus Platform, except for PCI data.

All cloud hosting is done within this environment, unless otherwise specified in the contract.

Determine an individual’s location to enable compliance with applicable data privacy regulations.

(Admin Users Only) Enables in-app messaging to provide product communications and feature announcements.

Performance monitoring.

Data security and privacy GRC, fulfilling DSAR requests, etc.

On-call alerting is done using this tool.

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Client facing ticketing system, receive client support requests and responses.

Enable emails to be sent out, on behalf of clients, from the RainFocus Platform. It also enables password resets, MFA, etc.