Surveymonkey

Operationalization of machine learning models

Data storage, database hosting, and content distribution network (“CDN”) services.

Translation services for professional services customers.

Application error capturing and site health monitoring.

Open-text response translation; hosts survey and respondent assets; NLP for respondent data.

Application host and data store.

Professional services project coordination (contractors).

Geolocation lookup for respondents.

Workflow management tool used to report, investigate and resolve product issues and outages

Internal document repository. ¹⁵

Machine Learning services to support AI product features.

Customer Support.

Database hosting.

Storage of usage data for analytics and product development, and quality analysis of de-identified response data.

Email delivery service.

SMS delivery.

Professional services, customer support, and engineering team augmentation (contractors).

Data & Analytics team task augmentation (contractors).