Vipre

Management of Support Tickets –data contained in support tickets (name, email address, attachments to tickets) Assistance with technical support – data contained in support tickets (name, email address, attachments to tickets)

-Performing troubleshooting for VIPRE Services -Handling online tickets, inbound calls, chats, and emails -Documenting all customer communications in the Zendesk ticketing system -Escalating tickets in a timely manner -Interacting with technical leads for product-related issues and escalating to VIPRE engineers as needed

Submission of customer/user feedback for product or beta feedback, bug reports, and ideas. Stores user’s email address, location of IP (e.g., city and state) OS, browser version, screen size and information user submits through the feedback forms.