Webmanuals

Cloud hosting for EEA customers requiring Sweden-based data residency. Provides IaaS infrastructure including ECS clusters and EC2 instances hosted within Sweden.

EU/EEA cloud infrastructure. Provides compute (ECS/EC2), object storage (S3), monitoring (CloudWatch), CDN (CloudFront), and CI/CD (CodeBuild) services for EEA-hosted customers.

Aviation content transfer and knowledge support services for customers migrating manuals into Web Manuals.

Aviation content transfer services for customers migrating manuals into Web Manuals.

Aviation content transfer services for customers migrating manuals into Web Manuals.

Aviation content transfer services for customers migrating manuals into Web Manuals.

Aviation regulatory knowledge support for compliance library content.

Regional affiliate providing customer support and account management services for Americas-region customers.

Asia-Pacific affiliate providing sales support, customer onboarding, and account management for APAC-region customers.

Latin America affiliate providing sales support, customer onboarding, and account management for LATAM-region customers.

Middle East and Africa affiliate providing sales support, customer onboarding, and account management for MENA-region customers.

Internal team communications platform. May process limited contact information of customer representatives in support-related channels.

CRM system. Stores sales and account contact information for customer and prospect records.

Customer success platform. Stores account health, usage, and contact data to support customer success and renewal activities.

E-signature and document management for contracts. Processes signatory names, email addresses, and signed agreement documents.

Customer support ticketing platform. Processes contact information and support correspondence submitted by customer users.

Email, calendar, file storage, and productivity suite (Gmail, Drive, Docs, Sheets, Meet). May process customer contact information in business correspondence.

Learning Management System (LMS) used to deliver the Web Manuals Academy to customer users and internal training to Web Manuals personnel. Processes user contact information, course enrollments, learning progress, and completion records.

Video conferencing for internal meetings and customer calls. May process participant names, email addresses, and meeting recordings or transcripts.

AI-powered processing and summarisation of Zoom meeting transcripts for internal use. Processes transcript data only.

Applicant tracking and recruitment platform. Processes candidate names, contact details, CVs, and application records submitted to Web Manuals.

HR and personnel management platform. Processes employee personal data including employment records, payroll information, and absence management.

Amelia AI Large Language Model (LLM) hosted separately within AWS Bedrock powering Amelia, Web Manuals' AI-assisted search and document intelligence feature. Processes aviation manual content and user queries to generate contextual answers and summaries.

Large language model (LLM) API (GPT models) used for internal ad-hoc AI-assisted workflows and supplementary AI features. May process content and queries submitted through AI-enabled interfaces.