Bettercloud

API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. AI/ML Tooling.

Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.

Analyzes user behavior while utilizing the application.

Analyzes how users are utilizing the application using programmed specific page events.

Notifications are coordinated using this application.

Manages customer support ticket routing and live support chat (Service Cloud). Coordinate notifications and customer communications.

Sends application texts/SMS for customer configured alerts. Sends application emails for customer configured alerts.

Provides in-app support documentation services.

Video communication & collaboration solution.

Detects and analyzes user errors in the application.

Manages the resolution of errors in the application. Statuspage: subscription to incident and service window updates for File Governance

Analyzes use of the application through programmed specific page events.

Online chat support and AI After Hours support

Support contract concierge function for Spend Optimization

Secure File Sharing Tool

Sends application emails for customer configured alerts.

Support infrastructure on File Governance (Tricent)

Workflow Orchestration Service

Detects and analyzes user errors in the application.

Analyzes System Metrics and provides Monitoring / Alerting