Cultureamp

Atlassian provides project management and collaboration tools used by Culture Amp including Confluence, Jira and Trello.

Amazon Web Services is an Infrastructure-as-a-Service provider, used to host the Culture Amp platform.

Bugsnag is a stability monitoring solution which captures unhandled exceptions, diagnostic data, and version information in browser, mobile and server-side applications via open source SDKs for 50+ software platforms. All PII fields collected by Culture Amp may be captured and processed by Bugsnag for the use of Culture Amp engineers to diagnose and fix errors.

Document storage of customer contracts (e.g. General Terms, DPA+SCCs).

Datadog is a monitoring and analytics tool for information technology (IT) and DevOps teams that can be used to determine performance metrics as well as event monitoring for infrastructure and cloud services. The software can monitor services such as servers, databases and tools. All PII fields collected by Culture Amp may be captured and processed by DataDog for the use of Culture Amp engineers to diagnose and fix errors.

dbt Labs enables our data analysts and engineers to prepare and transform data in our warehouse for analysis in business intelligence tools.

Fivetran is an ETL (extract, transform, load) tool used to replicate certain data from SaaS tools into a data warehouse for additional analysis.

Front is a customer communication tool that allows customer-facing teams to collaborate in the platform and set rules.

Sentry is an error monitoring tool. They also provide performance monitoring software. Their platform helps every developer diagnose, fix, and optimize the performance of their code. All PII fields collected by Culture Amp may be captured and processed by DataDog for the use of Culture Amp engineers to diagnose and fix errors.

Glean is an AI-powered SaaS tool that integrates with various data sources and uses machine learning to analyze, interpret, and surface information to end users. Tailored specifically for Culture Amp, it ingests information from numerous corporate data repositories, making them searchable and providing accurate and relevant answers to questions about corporate data and the internet via a familiar ChatGPT-style interface.

Gong is an AI bot that joins customer facing Zoom conversations. It is able to transcribe and annotate conversations to help customer facing teams review calls, assist sales coaching and provide intelligence to businesses based on customer facing conversations.

Google is Culture Amp's email and translation services provider. If a customer emails a Culture Amp domain email address, the content of the messages will go to Google. Culture Amp also leverages Google data analytics and services as a translation provider. In addition, Google Drive and Sheets are used by analytics and data science teams to produce benchmarks, conduct research for product improvement, and perform ad-hoc analysis on customer data. Personal information fields collected by Culture Amp may be stored in Google Drive or Sheets to assist in this analysis and research.

Intercom has access to high level account information (i.e. account name and number of users) as well as high level information about administrators authenticated to the platform (i.e. name, email, last login time and last report reviewed). Intercom is used for in-app messaging and analytics within the Culture Amp platform. Culture Amp sends messages to administrators about product improvements and service status from time to time.

Merge provides integrations to multiple HRIS providers. It enables Culture Amp customers to integrate with their chosen HRIS provider where Culture Amp does not have a native integration. Customer’s employee data is pulled in using a common format from Customer HRIS tools to the Culture Amp platform via Merge.

MongoDB is a database technology provider. It collects most PII fields collected by Culture Amp in relation regard to our Engagement product. Demographics, surveys, responses and comments are all stored in the databases managed by MongoDB.

Netskope is a data loss prevention and web security tooling integrated with Culture Amp platforms and devices to prevent data leakage.

ProofPoint is an email security platform which scans all emails sent or received by a Culture Amp email address. The content of these messages and any attachments are scanned for malicious links, malicious code, or suspicious text and a copy of an email may be retained in the ProofPoint platform if it is suspected to be malicious.

Customer Relationship Management (CRM) platform that records and stores commercial information and interactions with our customers throughout the customer lifecycle.

Skilljar uses SSO login for some customers to validate what course content they can access on our customer training site. Skilljar stores name, email, company, and role type (admin, manager, other).

Census syncs data from our confidential data warehouse to SaaS tools in order to support with product adoption and engagement. We utilise Census to send product adoption metrics to SaaS tools to ensure we support customers that need additional help with adoption. Census has access to read personal data like email and name of users of Culture Amp.

Temporal provides background task processing for jobs that run on a schedule or other triggers (e.g. send email when the survey opens to all participants).

Twilio is a cloud-based communications platform that enables Culture Amp to deliver automated messages and notifications via SMS and email. The platform facilitates secure and reliable communication between our team and customers.

Vitally stores all core customer data in one place - email communication, platform usage, and commercial data. Vitally can read all emails for users with Gmail connected, including sensitive PII.

Zendesk is a Customer Service Quality Assurance Tool that Culture Amp Support leverages to review chats and emails that customers initiate with our team. Contents of the messages are retained in the Klaus platform, however all names and email addresses are masked.